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Frequently asked questions
🛒 Orders & Shipping

Q1: Where does Urbynx ship from?

A1: All orders are processed and shipped from our warehouse in China (Hubei Province). We work with reliable logistics partners to ensure safe and timely delivery.

Q2: How long does shipping take?

A2: Orders are processed within 1–5 business days.

Estimated delivery time is usually 5-10 business days, depending on the destination and carrier conditions.

Q3: How can I track my order?

A3: Once your order ships, you’ll receive a confirmation email with a tracking number. You can check your order status anytime through our tracking page or carrier website.
⚙️ Products & Installation

Q5: Are Urbynx products compatible with all bike types?

A5: Most Urbynx accessories and tools are designed to fit standard bicycles including city bikes, mountain bikes, and road bikes. Please check product specifications for compatibility before purchasing.

Q6: Do the products come with installation instructions?

A6: Yes, each product includes installation guidance either inside the package or available as a digital manual on our website.

Q7: What materials are your products made of?

A7: Urbynx products are crafted from durable, lightweight materials such as aluminum alloy, reinforced plastic, and anti-slip silicone — ensuring strength, safety, and longevity.
💡 Returns & Warranty

Q8: What is your return policy?

A8: We accept returns within 30 days of delivery for unused, undamaged products in their original packaging. Please contact us at service@urbynx.com before sending any returns.

Q9: Do Urbynx products have a warranty?

A9: Yes, most of our products come with a 12-month limited warranty covering manufacturing defects. Please keep your order number and proof of purchase for warranty claims.

Q10: What if I receive a damaged or incorrect item?

A10: We’re sorry for the inconvenience! Please email service@urbynx.com with your order number and photos of the item. We’ll arrange a replacement or refund as soon as possible.
🧤 Others

Q11: Do you offer bulk or wholesale orders?

A11: Yes! Urbynx supports bulk purchases and dealer partnerships. Please contact our sales team at service@urbynx.com for more details.

Q12: How do I clean and maintain my Urbynx gear?

A12: Wipe down accessories with a soft cloth after use. Avoid using strong chemicals or high-pressure water. Proper maintenance helps extend product life and performance.

Q13: How can I contact customer support?

A13: You can reach our support team anytime via email at service@urbynx.com.

We currently do not offer phone support, but we’ll respond to all inquiries within 24–48 hours (business days).